Exchange Policy

We always want you to be satisfied with your purchase. However, if an exchange is needed, please follow the guidelines below:

• Customers will receive the new product via Steadfast Courier, and at the same time, must return the previous product to the same delivery person.
• Customers must pay the full bill amount when receiving the new product.
• Once the returned product reaches us, we will inspect and verify its condition.
• If all conditions are met, a refund will be issued within 24 to 48 hours to the customer’s bKash/Nagad number.

Exchange/Refund will not be applicable in the following cases:

• If the product tag is cut or removed
• If the product is washed or ironed
• If there is any stain, dirt, thread pull, or any kind of damage
• If the product is worn multiple times causing crease or fold damage
• If the invoice slip is missing
• If the product was purchased at 50% or more discount (exchange may be allowed in special cases)